mcrent france - france motorhome rental companies

mcrent france - motorhome rental france

McRent France

McRent operates nationwide throughout Germany. All McRent vehicles are in top condition and from the reliable manufacturer “Dethleffs”, Germany's Number 1.

Choose among the practical alcoves, sleek semi- integrated and luxury eight meter long integrated motorhomes.

Vehicles can be taken into other European Countries

McRent France Rental Terms

Please Note: Campervan/Motorhome/RV types displayed are for illustration purposes only.
Actual vehicle may vary from photographs and illustrations.
The operator reserves the right to change specs and/or supply similar or higher class vehicle for the advertised price without notification. Please note floor-plans, interior shots and or vehicle specifications are indicative only.
The supplier reserves the right to substitute this vehicle model from the same category or from a higher category.

Please note: If you do not book in the local currency of the country where your rental takes place the payment due dates will change and your main vehicle rental charges will be payable in full upon confirmation of your booking. This is to lock in the currency rate of the day you booked on and avoid further currency fluctuations. Some charges like taxes, compulsory fees, extra items may still be payable upon pick up of your vehicle in their local currency.

(Please note, If you book in the local currency of the country where your rental takes place the standard payment terms described under the heading Payment Terms will apply.)

Terms of payment  
A non refundable booking deposit will be taken at time of booking confirmation to secure your booking.  This amount will be detailed in your breakdown of pricing.
The remainder of payment will be collected 35 days prior to your rental commencement.
Payment for some physical extras and taxes may be payable at time of vehicle pick up.  If this is the case these will be clearly itemised in your pricing breakdown.


Included in rental rate   
Unlimited free mileage
Value added tax (VAT)
Comprehensive coverage with a deductible of 1,800,- EUR per loss
Third-party liability insurance with a global limit of indemnity of 100 Mio. € (personal injury unlimited)
Free extra driver
Fiat mobility program + national and international emergency service
24 hour break down assistance  
Awning
In part, reversing camera (larger models)
Dethleffs safety package
Air conditioning in driver's cabin
Outside cleaning
2 bottles of gas
Balancing wedges
CI cable
Cable reel
WC chemicals
Water hose or watering can
Bicycle rack (not suitable for E-bikes)

Not included in rental rate   
Fuel
Operating costs
Extras / accessories such as bedding, crockery, child seats

Return of the vehicle   
Passenger compartment in clean condition, otherwise a fee of 199 € is charged
Toilet emptied, otherwise a fee of 155 € is charged
Vehicle returned fully fueled, otherwise a fee of 2,4 € per litre Diesel 
is charged

Calculation of the rental rates  
Basis for the calculation are the rates valid for the respective season. Check-in and check-out are counted as a single day, unless a 24 h period is exceeded. (daily pro rata billing)

Pick Up & Drop Off  
Pick Up: mo-fr 14-17 pm
Drop Off: mo-fr 9-11 pm
Early/Late Drop-offs: 27 € per every extra hour/part of an hour
Saturday Pick Up & Drop off: Available for a fee of 62 € for each Pick Up/Drop off on a Saturday

Security Bond
A bond of 1800 EUR has to be deposited when hiring the vehicle. This will be collected at your Mc Rent Station on collection of the vehicle

Amendment Fee
Any amendment after the first confirmed reservation will be charged 27 EUR per amendment.

Age restriction  
Minimum age: 21 respectively 25 years (Premium Standard, Premium Plus and Premium Luxury)
No maximum age

Vehicle weights / Driving License restrictions  -
If renting a vehicle weighing more than 3.5 tonne, it is the driver's responsibility to check that his/her driver's licence permits him/her to drive it

Drivier's license   
Valid for at least three year before rental

If you intend to travel on an international drivers license, you are required to present your original native drivers license at the time of vehicle check out.

Additional driver  
No fee (maximum two drivers per motorhome)

Smoking   
Not allowed in any vehicle

Pets   
Exclusively to be accomodated on agreement with the rental station

Accidents   
Immediate information of police, lessor or rental station - the damage has to be recorded and documented appropriately

Destination  
The motorhome may be used for travelling within Europe
Trips outside of this area have to be agreed on by the lessor
Trips to any war or unstable zones are forbidden

Insurance   
Comprehensive coverage: dedcutible of 1800 € per loss
Valid within the EU, Switzerland and Norway
A reduction of the excess down to 1000 € is possible by choosing the option "excess reduction" before pick up

Travel Insurance
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

Please Note: From the 1st of November - 15 April  clients are not permitted to travel to Austria. (By Austrian law all vehicles require winter tires throughout this period)

Full Terms and Conditions

1. Scope and Subject Matter of the Contract

1.1 Before making your reservation, please read carefully these Standard Terms and Conditions that apply to every rental contract for motorhomes between a hirer and a McRent rental station. The following Standard Terms and Conditions form an integral part of the rental contract concluded between the Hirer (hereinafter referred to as the "Hirer“) and the local McRent rental station that hires the vehicle our to him/her. The collection of the vehicle by the Hirer is regarded as acceptance of these Terms and Conditions without reservation.

1.2 The sole subject of the contract with the Rental Firm is the hiring out of the motorhome for a fixed period of time. The Rental Firm is under no obligation to provide any travel services. The Hirer will organise his/her journey himself/herself and will make use of the vehicle on his/her own responsibility. All agreements between the Rental Firm and the Hirer must be concluded in writing.

2. Rental Conditions

2.1 The rented vehicle may be driven by the Hirer and the drivers named not later than upon collection of the vehicle. The Hirer is obliged to disclose to the Rental Firm the names and addresses of all drivers to whom he/she intends to leave the vehicle, even if only temporarily.

2.2 The minimum age of the Hirer and of every driver is 21 years. Moreover, the Hirer and any other drivers must have been in possession of a valid Class B driving licence for at least three years. The Hirer must be in possession of a valid identity card or passport. In the event the Hirer cannot present a respective driving licence and a valid identity card on the day of collection of the vehicle, the reservation will be automatically cancelled subject to the conditions set forth under Item 5 below.

2.3 Please note that some of the Rental Firm‘s vehicles have a total weight of more than 3.5 tonnes and that an appropriate Class C driving licence is required for driving such vehicles. In such a case, the Hirer must inform himself/herself in advance about the technically admissible gross weight of the vehicle offered to the Hirer. If the vehicle has a total weight of more than 3.5 tonnes, the Hirer and the drivers must be at least 25 years old.

3. Rental Charges and Rental Period

3.1 The rental charge results from the Rental Firm‘s price list in force on the day of the Hirer‘s reservation request for the respective rental period. 

3.2 The gross rental charge includes the following:
•  unlimited mileage;
•  accident insurance subject to the conditions set forth under Item 13 of these Terms and Conditions;
•  FIAT mobility guarantee for the chassis of the motorhome without superstructure(body shell). In case of a problem with the chassis attributable to a defect in material or workmanship, the Hirer undertakes to immediately contact the FIAT CAMPER SERVICES who will give him/her the necessary information (free call from the fixed network; possible charges for calls from a mobile phone according to the rates of the network operator). A manual"FIAT CAMPER ASSISTANCE“ is handed over to the Hirer before collection of the vehicle;
•  external cleaning of the vehicle;
•  2 gas cylinders, one of which is full, the other one in use;
•  cleaning products for the chemical toilets;
•  manufacturer‘s support service. The vehicles are at least equipped with the following elements included in the rental charge:
• a cable drum
• an awning
• an air-conditioning system for the driver‘s cab
• a bicycle rack
• wheel chocks
• a CEE cable

3.3 Against an additional charge to the rental charge, the following accessories and services will be provided:
•  bedding set (1 pillow, 1 pillowcase, 1 quilt, 1 quilt cover, 1 sheet)
•  camping set (1 table, 4 chairs)
•  dishes / cutlery (6 soup plates, 6 large plates, 6 dessert plates, 6 coffee cups with saucers, 6 tumblers, 6 knifes, forks and spoons, 1 set of 4 pots, 1 thermos flask, 1 coffee filter, 1 bread knife, 1 meat knife, 1 meat fork, 1 ladle, 1 cork-screw / bottle opener, 1 tin opener, 1 potato peeler, 1 cutting board, 1 cleaning rag
•  towel set (1 towel, 1 bath towel, 1 dish towel)
•  child seat
•  snow chains (utilization)
•  snow chains (rental)
•  belt-positioning seat
•  toilet evacuation

3.4 The vehicle is hired out for a minimum period of one week (7 days / 6 nights)

3.5 The rental period begins when the keys of the motorhome are handed over to the Hirer and ends upon return of the vehicle keys and documents to a staff member of the McRent rental station. The day of collection and the day of return together are charged as one day of hire, provided the time the vehicle is returned is not later than the time the vehicle was handed over to the Hirer, except in cases where the Rental Firm is solely responsible for the delay.

3.6 The rental period stated in the rental contract is binding without the possibility of a tacit continuation. Extensions are not permitted, unless with our prior approval. The Hirer undertakes to return the vehicle on the day stated in the rental contract, otherwise he/she may be subject to prosecution under civil or criminal law. In the event the vehicle is returned after the rental period agreed upon in writing, the Rental Firm will charge, as a penalty, the prices according to the current price list per broken hour until the return of the vehicle keys and papers.

3.7 If the vehicle is returned before the expiry of the agreed rental period, the full contractually agreed rental charge is to be paid.

3.8 One-way rentals including the return of the vehicle at a McRent rental station other than the original rental station are subject to prior separate written agreement.

4. Reservations

4.1 Reservations are only binding for vehicle groups, not for vehicle types.

(Any amendment after the first confirmed reservation will be charged 27 EUR per amendment.)

5. Cancellation

In the event of a cancellation your initial booking deposit is non refundable.  The following cancellation fees may also apply depending on when your booking is cancelled:
- Up to 55 days prior to pick up: 10% of the remaining amount
- Between 54 and 21 days before pick up: 50% of the remaining amount
- Between 20 and 4 days before pick up: 80% of the remaining amount
- Between 3 - 1 days before pick up or no show: 95% of the  remaining amount


6. Change of Reservation

The reservation confirmed to the Hirer can be changed until three days before the beginning of the rental at the latest, provided the Rental Firm disposes of free capacity and the desired alternative reservation corresponds to the features of the reservation originally agreed. Any later changes of the reservation are not possible. Per change of a condition of the rental contract, a handling charge is to be paid by the Hirer. There is no legal right to a change of the conditions.

7. Terms of Payment, Security Deposit

7.1 The rental charge calculated on the basis of the booking details must be transferred into an account specified by the Rental Firm, free of any charges, not later than 35 days before the commencement of the hire.

7.2 The Hirer must make a security deposit to an amount of € 1,800.00 (under certain circumstances the amount can be reduced to € 1,000 - see conditions at the rental station) to be paid exclusively by credit card not later than upon handing-over the vehicle. No other mode of payment will be accepted. That security deposit is collected. The security deposit will be reimbursed not later than 1 month from the return of the vehicle keys and documents, minus possible amounts to be paid by the Hirer in addition to the rental charge, if any.

7.3 In the case of short-notice bookings (less than 35 days before the beginning of the rental), both the security deposit and the rental charge will be due immediately.


7.4.() Acceptance of the Card in the Personal Presence of the Cardholder
If the cardholder is personally present at the acceptance point, you must accept the card adhering to the following conditions:
(1) The cardholder must present the card.
(2) Cards that do not include a chip are to be drawn through the reading device (e.g. POS terminal), (“magnetic strip transactions”). Cards that are furnished with a chip are firstly to be placed in the chip reading device of a POS terminal that is certified for chip card transactions: the terminal shows whether the cardholder must provide a signature for the transaction (a “chip with signature transaction”) or whether he or she must enter his or her PIN (a “chip and PIN transaction“). Insofar as you do not have access to an EMV-enabled terminal, for a transaction with a card which is furnished with a chip, you are to adhere to all the conditions for a magnetic strip transaction.
a) For a chip and PIN transaction, ask the cardholder to enter his or her PIN into the electronic PIN pad (customer operated unit). You must obtain our authorisation in accordance with Number 10. Insofar as a chip and PIN transaction cannot be carried out due to a technical problem (in this case the POS terminal displays an error message), the transaction must take place in accordance with the instructions for magnetic strip transactions. If the chip and PIN transaction is rejected by us, the transaction may not be carried out and the cardholder must immediately be informed of this by you.
b) In the case of a magnetic strip transaction or a chip with signature transaction, you are to get the cardholder to sign the billing charge slip which is printed out by the POS terminal. You must obtain our authorisation in accordance with Number 10. If a transaction is rejected by us, you may not carry out the transaction and the cardholder must immediately be informed of this.
c) Insofar as the terminal cannot read the magnetic strip of the card and the chip is unreadable, you must
• manually enter the transaction information and the expiry date of the card into the POS terminal in order to obtain our authorisation and
• get the cardholder to sign the billing charge slip which the POS terminal has printed out, and
• generate an impression of the card on a manual billing charge slip with the imprinting machine as proof of the presentation of the card.
(3) The card, in particular the signature area, may not be visibly altered or damaged.
(4) You must adhere to all the conditions of this contract and the other technical instructions, of which we inform you at our discretion.
(5) If your POS terminal authorised by American Express malfunctions, you must also
a) obtain telephone authorisation in accordance with Number 10 (1), sentence 3;
b) check whether the card is being used within the valid dates given on the front of the card (excluded are Prepaid Cards, on which the expiry date is not given), and
c) generate an impression of the card on a manual billing charge slip with the imprinting machine as proof of the presentation of the card.
(6) Insofar as you have access to a POS terminal authorised by American Express (or another POS solution), you are obliged to carry out the handling of the billing charge, regardless of the amount of the transaction (“nil limit”), electronically and online.
(7) The card must be presented up to and including the expiry date imprinted on the front of the card. Decisive is the end of the month which corresponds to the first of the two numbers given in the expiry date (example: the detail 11.10or 11/10 corresponds to the expiry date 30.11.2010).
(8) Insofar as you have to obtain the signature of the cardholder in accordance with the above conditions, the signature on the billing charge slip must correspond to the name imprinted on the front of the card and with the signature on the back of the card. Excepted from this are Prepaid Cards, on which no name is imprinted on the card; in respect of these Prepaid Cards, the signature on the billing charge slip must only correspond to that on the card.
(9) The person who presents the card must be the person whose name is imprinted on the front of the card.
(10) The number imprinted on the front of the card must correspond to the number printed on the back of the card and the number on the electronically generated billing charge slip.
(11) You may not be notified of a blocking of the card.
(12) If a suspicion arises, according to the circumstances, that a case of credit card misuse is involved (see Number 8 (7)), you are obliged to notify the American Express authorisation service by telephone and to only accept the card if American Express issues you with the relevant instruction.

8. Conditions of Collection and Return of the Vehicle

8.1 Before taking the wheel, the Hirer is obliged to take part in a detailed introduction to the vehicle by the local McRent rental station. On that occasion, there is performed a delivery check (check out) and drawn up a record of delivery describing the condition of the vehicle and its equipment that is to be signed by both parties. The Rental Firm is entitled to refuse to hand over the vehicle until that introduction has taken place. If the handover is delayed due to the fault of the Hirer, he/she must bear any costs incurred as a result. On that occasion, the Hirer must check the operating condition of the vehicle equipment.

8.2 On returning the vehicle, the Hirer is obliged to carry out a final examination of the vehicle together with rental station staff, with a written return report (check in) to be jointly prepared and signed by the Rental Firm and the Hirer. Any damage not specified in the report of delivery that is detected upon return of the vehicle shall be at the Hirer‘s expense.

8.3 Vehicles can be collected from Monday to Friday between 2 pm and 5 pm (except on public holidays) at a time to be agreed upon with the rental station. In any case, the vehicle must be returned on the agreed day between 9 am and 11 am (Monday to Friday, except on public holidays) at a time to be agreed upon with the rental station. A return on Saturdays is possible, subject to prior arrangement with the Rental Firm and against payment of an additional charge.

8.4 All motorhomes are delivered to the Hirer in a clean and perfect operating condition and are to be returned in the same condition. If upon return, it should turn out that a cleaning is unavoidable, the respective costs are to be borne by the Hirer. The Hirer moreover obliges himself/herself to pay to the Rental Firm the costs for the replacement of any missing or damaged accessories. The same rule applies to tyres, unless their deterioration is attributable to normal wear.

8.5 The motorhome is delivered to the Hirer with a full tank and must be returned in the same condition. Otherwise the Rental Firm will charge a lump-sum price for every litre of fuel missing. Fuel costs incurred during the rental period are borne by the Hirer.

8.6 In case of a loss of the documents, the Hirer must bear the costs for the issue of new documents in addition to the rental charge.

8.7 In general, all costs, in particular service, cleaning and repair costs, incurred as a result of an error or negligence on part of the Hirer or as a consequence of a failure to comply with these Standard Terms and Conditions are to be borne by the Hirer in addition to the rental charge.

9. Utilization of the Vehicle

9.1 The Hirer is responsible for the vehicle rented by him/her during the time from receiving the keys until their return.

9.2 The hirer and the authorised drivers are strictly prohibited from:
•  using the vehicle for a participation in motor sport events or in tests;
•  using the vehicle for the transport of inflammable, explosive, corrosive, fire-promoting, poisonous or other dangerous substances;
•  using the vehicle for the commercial transport of passengers;
•  hiring the vehicle out to a third party;
•  smoking in the vehicle. In case of a failure to comply with this prohibition, the Hirer must pay to the Rental Firm, in addition to the rental charge, the costs for cleaning, ventilation and decontamination as well as a loss of profit caused by a temporary non-availability of the vehicle for rental caused by such circumstances;
•  transporting any pets without the prior express approval of the Rental Firm. In case of a failure to comply with this prohibition, the Hirer must pay to the Rental Firm, in addition to the rental charge, the costs for cleaning, ventilation and decontamination as well as a loss of profit caused by a temporary non-availability of the vehicle for rental caused by such circumstances;
•  using the vehicle for any illegal purposes;
•  transporting a major number of passengers than specified in the vehicle registration document;
•  loading the vehicle beyond its admissible total vehicle weight;
•  hooking a trailer or a vehicle up to the motorhome;
•  using the vehicle for driving on rough terrain or on paths that cannot be used without a danger of damage to the motorhome and/or its tyres.

9.3 The vehicle must be treated carefully and appropriately and kept properly locked while it is parked, even if for a short time only. The Hirer must keep the vehicle documents in a safe place on his/her own person.

9.4 The Hirer must check oil and water levels and tyre pressure. He/she is obliged to check regularly whether the vehicle is in a roadworthy condition.

9.5 The Hirer undertakes to treat the vehicle with all due care and to observe the recommendations for utilization given by the manufacturer and the Rental Firm.

9.6 In case of a failure to observe the provisions of the above item, the Rental Firm is entitled to terminate the rental contract automatically, with immediate effect and without any further formalities due to the Hirer‘s fault. Moreover, the amounts of cover under the insurance are excluded.

9.7 We draw the Hirer‘s attention to the dimensions of the vehicle that will require increased attention for certain manoeuvres and may make it impossible to pass certain traffic infrastructures (bridges, tunnels, etc.) with a limited height.

10. What to do in the event of an accident

After an accident, theft or fire damage (even in case of a minor damage) that the vehicle is affected by or involved in, the Hirer must carefully comply with the following regulations - otherwise, he/she will forfeit any insurance and will be obliged to fully settle the damage:
•  The Hirer must report the matter to the police and inform by telephone the rental station mentioned in the rental contract or the McRent Hotline not later than in the course of the working day following the day of the respective incident.
•  The Hirer must not recognize any claims of the adverse party.
•  Even in case of a minor damage, the Hirer must submit a written report to the Rental Firm, stating the circumstances, the date, the place and the time of the case of damage as well as the names and addresses of the witnesses and persons involved. After an accident, the Hirer must submit a written report, stating the circumstances, the date, the place and the time of the case of damage as well as the names and addresses of the witnesses and persons involved, their policy numbers and the names of their insurance companies as well as the registration numbers of the vehicles involved. These documents are to be handed over to the Rental Firm upon return of the vehicle at the latest. After a theft of the vehicle, the Hirer must be able to return the keys, otherwise he/she will forfeit the insurance cover and must refund the total value of the vehicle to the Rental Firm. A document entitled " Déclaration de sinistre – aide à la rédaction du constat amiable“ (European accident report) is handed over to the Hirer upon delivery of the vehicle. The Hirer must strictly observe the provisions of that document.

11. Journeys Abroad

For security and insurance reasons, the motorhome may only be used for journeys within the European Union, in Switzerland and Norway. Any journeys to third countries are subject to the prior written approval of the Rental Firm. In any case, the respective countries must be stated on the valid international insurance card.

12. Repair

12.1 In case the Hirer detects any technical problems in the superstructure (body shell) of the vehicle, he/she must go to the nearest authorised Dethleffs dealer. A list of these authorized dealerships is handed over upon receipt of the vehicle.

12.2 Any repairs that are necessary in order to maintain the vehicle in a good working and roadworthy condition during the rental period may be ordered by the Hirer without consultation up to an amount of € 150.00, including labour costs and all repairs together. Repairs going beyond this are subject to the prior consent of the Rental Firm.

12.3 The Rental Firm will bear the repair costs against submission of the original invoices, unless such repair becomes necessary due to a fault or negligence of the Hirer.

13. Insurance

13.1 Our vehicles are covered by a third party motor insurance valid in the countries of the European Union, in Switzerland and Norway.

13.2 This insurance covers motor vehicle third-party liability without limitation for bodily injury, to an amount of € 100,000,000 for damage to property and economic loss, € 1,530,00 thereof for economic loss only, and to an amount of € 1,500,000 for damage caused by inexcusable gross negligence. This insurance does not apply to bodily injury of the driver.Damage to the vehicle (fire damage, climatic events, theft, damage, damage caused by accident and technological disasters) are covered by the insurance minus a gross excess of € 1,800 to be borne by the Hirer. The gross amount of the excess is reduced from € 1,800 to € 1,000 when the Hirer chooses the option "reduction of the excess“ at the price according to the current price list before receiving the vehicle. We draw your attention in particular to the dimensions of the vehicle that will require increased attention for certain manoeuvres and may make it impossible to pass certain traffic infrastructures (bridges, tunnels, etc.) the maximum height of which is shown in advance according to applicable law.
ATTENTION: In case of damage to the vehicle caused by a failure to observe height limits, the admissible total vehicle weight, by a poor assessment of the dimensions and, in general, in case of damage to the superstructure (body shell) of the vehicle hired-out to you, you are liable for all repair costs within the maximum liability limit for that kind of damage.

13.3 Our insurance does not cover:
•  damage to high part of the motorhome (roof, alcove, as well as all parts of the vehicle in a height of more than 2.50 m);
• tyres;
• car radio;
• personal effects;
•  damage to the interior of the vehicle;
• frost damage.

13.4 The vehicle is only insured for the contractually agreed rental period. After the expiry of that period, the Hirer must take care of any damage and incident that the vehicle is affected by or involved in personally, unless an extension was expressly accepted by the Rental Firm in advance.

13.5 Moreover, the insurance cover is excluded and the Hirer is liable for fully settling any damage in the following cases:
•  in case of damage caused by intent or fraud on part of the Hirer or the driver;
•  when damage is caused while the Hirer is under the influence of alcohol or drugs;
•  if the Hirer or the driver have given false information and were not of the required age or were not in the possession of the legally prescribed required and valid licences and permits;
•  if the Hirer or a driver to whom the Hirer has let the vehicle has committed hit-and-run driving;
•  when the Hirer violated duties under Item 10, unless the breach of duty has not had any influence on the determination of the cause of the damage and the amount of the damage;
•  when the damage was caused as a consequence of a use of the vehicle in breach of Item 9;
•  when any damage is cause by a drive who was not named upon renting the vehicle;
•  when damage is caused by a failure to observe the vehicle dimensions;
•  when damage is caused by a failure to observe the regulations as to additional load and total vehicle weight.

13.6 According to the principle of limitation of penalty claims to the author, the Hirer is solely liable for any infringements under penal law that are committed during the time he/she has the vehicle in his/her possession. He/she must pay the respective fines.

13.7 The Hirer is jointly and severally liable, together with the drivers, for the conditions of the contract and its appendices.

14. 24-Hour Assistance

In case of mechanical, electrical and/or electronic breakdown/defects or of accidents as a consequence of which the vehicle cannot be operated, you must contact by telephone the rental station mentioned in the rental contract or the McRent Hotline within 24 hours. You will receive the assistance service of the manufacturer that is included in the price of your rental contract and the conditions of which are set forth on the vehicle information sheet. In case of technical defects, our liability is limited to the assumption of the costs of the  transport back home of the Hirer and of the passengers not exceeding limits of the number specified in the vehicle registration document. It covers the assistance for the vehicle and the persons transported in case of a mechanical defector an accident. The assistance is applicable in all countries specified on the international insurance card. It is available 24 hours a day, 7 days a week. The Hirer has the option to choose an additional assistance service as described in the leaflet „Conditions d’assurances et d’assistance“ (additional accident and break-down cover) that is handed over to the Hirer together with his/her contract. 

15. Data Protection Act»
According to the Data Protection Act of 6 January 1978, every hirer has the right to access to and correction of the data referring to him/her. If you want to exercise this right and receive an information about the information referring to you, please contact the firm McRent France in 1b rue de la Porte Brisach.

16. Effective Date
These Standard Terms and Conditions enter into effect on 13 March 2007. In case of amendments to the Standard Terms and Conditions of Business of McRent, there apply the Standard Terms and Conditions of Business in force on the date the Hirer submits his/her request for reservation on the McRent website.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.


McRent France Rental Terms for travel between 01-Jan-2015 and 31-Dec-2015

Please Note: Campervan/Motorhome/RV types displayed are for illustration purposes only.
Actual vehicle may vary from photographs and illustrations.
The operator reserves the right to change specs and/or supply similar or higher class vehicle for the advertised price without notification. Please note floor-plans, interior shots and or vehicle specifications are indicative only.
The supplier reserves the right to substitute this vehicle model from the same category or from a higher category.

Please note: If you do not book in the local currency of the country where your rental takes place the payment due dates will change and your main vehicle rental charges will be payable in full upon confirmation of your booking. This is to lock in the currency rate of the day you booked on and avoid further currency fluctuations. Some charges like taxes, compulsory fees, extra items may still be payable upon pick up of your vehicle in their local currency.

(Please note, If you book in the local currency of the country where your rental takes place the standard payment terms described under the heading Payment Terms will apply.)

Terms of payment  
A non refundable booking deposit will be taken at time of booking confirmation to secure your booking.  This amount will be detailed in your breakdown of pricing.
The remainder of payment will be collected 35 days prior to your rental commencement.
Payment for some physical extras and taxes may be payable at time of vehicle pick up.  If this is the case these will be clearly itemised in your pricing breakdown.


Included in rental rate   
unlimited mileage
Value added tax (VAT)
Comprehensive coverage with a deductible of 1.800 € per loss
Third-party liability insurance with a global limit of indemnity of 100 Mio. € (personal injury unlimited)
Fiat mobility program + emergency service
Dethleffs Security Package
awning
in part, reversing camera
Air conditioning in driver's cabin
Bicycle rack (not suitable for E-bikes)
Outside cleaning
2 bottles of gas (1 full bottle and 1 used bottle)
Balancing wedges
CI cable
Cable reel
WC chemicals
Water hose

Not included in rental rate   
Fuel
Operating costs
Extras / accessories such as bedding, crockery, child seats

Return of the vehicle   
Passenger compartment in clean condition, otherwise a fee of 199 € is charged
Toilet emptied, otherwise a fee of 155 € is charged
Vehicle returned fully fueled, otherwise a fee of 2,4 € per litre Diesel 
is charged

Calculation of the rental rates  
Basis for the calculation are the rates valid for the respective season. Check-in and check-out are counted as a single day, unless a 24 h period is exceeded. (daily pro rata billing)

Pick Up & Drop Off  
Pick Up: mo-fr 14-17 pm
Drop Off: mo-fr 9-11 pm
Early/Late Drop-offs: 27 € per every extra hour/part of an hour
Saturday Pick Up & Drop off: Available for a fee of 62 € for each Pick Up/Drop off on a Saturday

Security Bond
A bond of 1800 EUR has to be deposited when hiring the vehicle. This will be collected at your Mc Rent Station on collection of the vehicle
accepted CC: Visa & Master Card

Amendment Fee
Any amendment after the first confirmed reservation will be charged 27 EUR per amendment.

Age restriction  
Minimum age: 21 respectively 25 years (Premium Standard, Premium Plus and Premium Luxury)
No maximum age

Vehicle weights / Driving License restrictions  -
If renting a vehicle weighing more than 3.5 tonne, it is the driver's responsibility to check that his/her driver's licence permits him/her to drive it

Drivier's license   
Valid for at least three year before rental

If you intend to travel on an international drivers license, you are required to present your original native drivers license at the time of vehicle check out.

Additional driver  
No fee (maximum two drivers per motorhome)

Smoking   
Not allowed in any vehicle

Pets   
Exclusively to be accomodated on agreement with the rental station

Accidents   
Immediate information of police, lessor or rental station - the damage has to be recorded and documented appropriately

Destination  
The motorhome may be used for travelling within Europe
Trips outside of this area have to be agreed on by the lessor
Trips to any war or unstable zones are forbidden

Insurance   
Comprehensive coverage: dedcutible of 1800 € per loss
Valid within the EU, Switzerland and Norway
A reduction of the excess down to 1000 € is possible by choosing the option "excess reduction" before pick up

Travel Insurance
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

Please Note: From the 1st of November - 15 April  clients are not permitted to travel to Austria. (By Austrian law all vehicles require winter tires throughout this period)

Full Terms and Conditions

1. Scope and Subject Matter of the Contract

1.1 Before making your reservation, please read carefully these Standard Terms and Conditions that apply to every rental contract for motorhomes between a hirer and a McRent rental station. The following Standard Terms and Conditions form an integral part of the rental contract concluded between the Hirer (hereinafter referred to as the "Hirer“) and the local McRent rental station that hires the vehicle our to him/her. The collection of the vehicle by the Hirer is regarded as acceptance of these Terms and Conditions without reservation.

1.2 The sole subject of the contract with the Rental Firm is the hiring out of the motorhome for a fixed period of time. The Rental Firm is under no obligation to provide any travel services. The Hirer will organise his/her journey himself/herself and will make use of the vehicle on his/her own responsibility. All agreements between the Rental Firm and the Hirer must be concluded in writing.

2. Rental Conditions

2.1 The rented vehicle may be driven by the Hirer and the drivers named not later than upon collection of the vehicle. The Hirer is obliged to disclose to the Rental Firm the names and addresses of all drivers to whom he/she intends to leave the vehicle, even if only temporarily.

2.2 The minimum age of the Hirer and of every driver is 21 years. Moreover, the Hirer and any other drivers must have been in possession of a valid Class B driving licence for at least three years. The Hirer must be in possession of a valid identity card or passport. In the event the Hirer cannot present a respective driving licence and a valid identity card on the day of collection of the vehicle, the reservation will be automatically cancelled subject to the conditions set forth under Item 5 below.

2.3 Please note that some of the Rental Firm‘s vehicles have a total weight of more than 3.5 tonnes and that an appropriate Class C driving licence is required for driving such vehicles. In such a case, the Hirer must inform himself/herself in advance about the technically admissible gross weight of the vehicle offered to the Hirer. If the vehicle has a total weight of more than 3.5 tonnes, the Hirer and the drivers must be at least 25 years old.

3. Rental Charges and Rental Period

3.1 The rental charge results from the Rental Firm‘s price list in force on the day of the Hirer‘s reservation request for the respective rental period. 

3.2 The gross rental charge includes the following:
•  unlimited mileage;
•  accident insurance subject to the conditions set forth under Item 13 of these Terms and Conditions;
•  FIAT mobility guarantee for the chassis of the motorhome without superstructure(body shell). In case of a problem with the chassis attributable to a defect in material or workmanship, the Hirer undertakes to immediately contact the FIAT CAMPER SERVICES who will give him/her the necessary information (free call from the fixed network; possible charges for calls from a mobile phone according to the rates of the network operator). A manual"FIAT CAMPER ASSISTANCE“ is handed over to the Hirer before collection of the vehicle;
•  external cleaning of the vehicle;
•  2 gas cylinders, one of which is full, the other one in use;
•  cleaning products for the chemical toilets;
•  manufacturer‘s support service. The vehicles are at least equipped with the following elements included in the rental charge:
• a cable drum
• an awning
• an air-conditioning system for the driver‘s cab
• a bicycle rack
• wheel chocks
• a CEE cable

3.3 Against an additional charge to the rental charge, the following accessories and services will be provided:
•  bedding set (1 pillow, 1 pillowcase, 1 quilt, 1 quilt cover, 1 sheet)
•  camping set (1 table, 4 chairs)
•  dishes / cutlery (6 soup plates, 6 large plates, 6 dessert plates, 6 coffee cups with saucers, 6 tumblers, 6 knifes, forks and spoons, 1 set of 4 pots, 1 thermos flask, 1 coffee filter, 1 bread knife, 1 meat knife, 1 meat fork, 1 ladle, 1 cork-screw / bottle opener, 1 tin opener, 1 potato peeler, 1 cutting board, 1 cleaning rag
•  towel set (1 towel, 1 bath towel, 1 dish towel)
•  child seat
•  snow chains (utilization)
•  snow chains (rental)
•  belt-positioning seat
•  toilet evacuation

3.4 The vehicle is hired out for a minimum period of one week (7 days / 6 nights)

3.5 The rental period begins when the keys of the motorhome are handed over to the Hirer and ends upon return of the vehicle keys and documents to a staff member of the McRent rental station. The day of collection and the day of return together are charged as one day of hire, provided the time the vehicle is returned is not later than the time the vehicle was handed over to the Hirer, except in cases where the Rental Firm is solely responsible for the delay.

3.6 The rental period stated in the rental contract is binding without the possibility of a tacit continuation. Extensions are not permitted, unless with our prior approval. The Hirer undertakes to return the vehicle on the day stated in the rental contract, otherwise he/she may be subject to prosecution under civil or criminal law. In the event the vehicle is returned after the rental period agreed upon in writing, the Rental Firm will charge, as a penalty, the prices according to the current price list per broken hour until the return of the vehicle keys and papers.

3.7 If the vehicle is returned before the expiry of the agreed rental period, the full contractually agreed rental charge is to be paid.

3.8 One-way rentals including the return of the vehicle at a McRent rental station other than the original rental station are subject to prior separate written agreement.

4. Reservations

4.1 Reservations are only binding for vehicle groups, not for vehicle types.

(Any amendment after the first confirmed reservation will be charged 27 EUR per amendment.)

5. Cancellation

In the event of a cancellation your initial booking deposit is non refundable.  The following cancellation fees may also apply depending on when your booking is cancelled:
- Up to 55 days prior to pick up: 10% of the remaining amount
- Between 54 and 21 days before pick up: 50% of the remaining amount
- Between 20 and 4 days before pick up: 80% of the remaining amount
- Between 3 - 1 days before pick up or no show: 95% of the  remaining amount


6. Change of Reservation

The reservation confirmed to the Hirer can be changed until three days before the beginning of the rental at the latest, provided the Rental Firm disposes of free capacity and the desired alternative reservation corresponds to the features of the reservation originally agreed. Any later changes of the reservation are not possible. Per change of a condition of the rental contract, a handling charge is to be paid by the Hirer. There is no legal right to a change of the conditions.

7. Terms of Payment, Security Deposit

7.1 The rental charge calculated on the basis of the booking details must be transferred into an account specified by the Rental Firm, free of any charges, not later than 35 days before the commencement of the hire.

7.2 The Hirer must make a security deposit to an amount of € 1,800.00 (under certain circumstances the amount can be reduced to € 1,000 - see conditions at the rental station) to be paid exclusively by credit card not later than upon handing-over the vehicle. No other mode of payment will be accepted. That security deposit is collected. The security deposit will be reimbursed not later than 1 month from the return of the vehicle keys and documents, minus possible amounts to be paid by the Hirer in addition to the rental charge, if any.

7.3 In the case of short-notice bookings (less than 35 days before the beginning of the rental), both the security deposit and the rental charge will be due immediately.


7.4.() Acceptance of the Card in the Personal Presence of the Cardholder
If the cardholder is personally present at the acceptance point, you must accept the card adhering to the following conditions:
(1) The cardholder must present the card.
(2) Cards that do not include a chip are to be drawn through the reading device (e.g. POS terminal), (“magnetic strip transactions”). Cards that are furnished with a chip are firstly to be placed in the chip reading device of a POS terminal that is certified for chip card transactions: the terminal shows whether the cardholder must provide a signature for the transaction (a “chip with signature transaction”) or whether he or she must enter his or her PIN (a “chip and PIN transaction“). Insofar as you do not have access to an EMV-enabled terminal, for a transaction with a card which is furnished with a chip, you are to adhere to all the conditions for a magnetic strip transaction.
a) For a chip and PIN transaction, ask the cardholder to enter his or her PIN into the electronic PIN pad (customer operated unit). You must obtain our authorisation in accordance with Number 10. Insofar as a chip and PIN transaction cannot be carried out due to a technical problem (in this case the POS terminal displays an error message), the transaction must take place in accordance with the instructions for magnetic strip transactions. If the chip and PIN transaction is rejected by us, the transaction may not be carried out and the cardholder must immediately be informed of this by you.
b) In the case of a magnetic strip transaction or a chip with signature transaction, you are to get the cardholder to sign the billing charge slip which is printed out by the POS terminal. You must obtain our authorisation in accordance with Number 10. If a transaction is rejected by us, you may not carry out the transaction and the cardholder must immediately be informed of this.
c) Insofar as the terminal cannot read the magnetic strip of the card and the chip is unreadable, you must
• manually enter the transaction information and the expiry date of the card into the POS terminal in order to obtain our authorisation and
• get the cardholder to sign the billing charge slip which the POS terminal has printed out, and
• generate an impression of the card on a manual billing charge slip with the imprinting machine as proof of the presentation of the card.
(3) The card, in particular the signature area, may not be visibly altered or damaged.
(4) You must adhere to all the conditions of this contract and the other technical instructions, of which we inform you at our discretion.
(5) If your POS terminal authorised by American Express malfunctions, you must also
a) obtain telephone authorisation in accordance with Number 10 (1), sentence 3;
b) check whether the card is being used within the valid dates given on the front of the card (excluded are Prepaid Cards, on which the expiry date is not given), and
c) generate an impression of the card on a manual billing charge slip with the imprinting machine as proof of the presentation of the card.
(6) Insofar as you have access to a POS terminal authorised by American Express (or another POS solution), you are obliged to carry out the handling of the billing charge, regardless of the amount of the transaction (“nil limit”), electronically and online.
(7) The card must be presented up to and including the expiry date imprinted on the front of the card. Decisive is the end of the month which corresponds to the first of the two numbers given in the expiry date (example: the detail 11.10or 11/10 corresponds to the expiry date 30.11.2010).
(8) Insofar as you have to obtain the signature of the cardholder in accordance with the above conditions, the signature on the billing charge slip must correspond to the name imprinted on the front of the card and with the signature on the back of the card. Excepted from this are Prepaid Cards, on which no name is imprinted on the card; in respect of these Prepaid Cards, the signature on the billing charge slip must only correspond to that on the card.
(9) The person who presents the card must be the person whose name is imprinted on the front of the card.
(10) The number imprinted on the front of the card must correspond to the number printed on the back of the card and the number on the electronically generated billing charge slip.
(11) You may not be notified of a blocking of the card.
(12) If a suspicion arises, according to the circumstances, that a case of credit card misuse is involved (see Number 8 (7)), you are obliged to notify the American Express authorisation service by telephone and to only accept the card if American Express issues you with the relevant instruction.

8. Conditions of Collection and Return of the Vehicle

8.1 Before taking the wheel, the Hirer is obliged to take part in a detailed introduction to the vehicle by the local McRent rental station. On that occasion, there is performed a delivery check (check out) and drawn up a record of delivery describing the condition of the vehicle and its equipment that is to be signed by both parties. The Rental Firm is entitled to refuse to hand over the vehicle until that introduction has taken place. If the handover is delayed due to the fault of the Hirer, he/she must bear any costs incurred as a result. On that occasion, the Hirer must check the operating condition of the vehicle equipment.

8.2 On returning the vehicle, the Hirer is obliged to carry out a final examination of the vehicle together with rental station staff, with a written return report (check in) to be jointly prepared and signed by the Rental Firm and the Hirer. Any damage not specified in the report of delivery that is detected upon return of the vehicle shall be at the Hirer‘s expense.

8.3 Vehicles can be collected from Monday to Friday between 2 pm and 5 pm (except on public holidays) at a time to be agreed upon with the rental station. In any case, the vehicle must be returned on the agreed day between 9 am and 11 am (Monday to Friday, except on public holidays) at a time to be agreed upon with the rental station. A return on Saturdays is possible, subject to prior arrangement with the Rental Firm and against payment of an additional charge.

8.4 All motorhomes are delivered to the Hirer in a clean and perfect operating condition and are to be returned in the same condition. If upon return, it should turn out that a cleaning is unavoidable, the respective costs are to be borne by the Hirer. The Hirer moreover obliges himself/herself to pay to the Rental Firm the costs for the replacement of any missing or damaged accessories. The same rule applies to tyres, unless their deterioration is attributable to normal wear.

8.5 The motorhome is delivered to the Hirer with a full tank and must be returned in the same condition. Otherwise the Rental Firm will charge a lump-sum price for every litre of fuel missing. Fuel costs incurred during the rental period are borne by the Hirer.

8.6 In case of a loss of the documents, the Hirer must bear the costs for the issue of new documents in addition to the rental charge.

8.7 In general, all costs, in particular service, cleaning and repair costs, incurred as a result of an error or negligence on part of the Hirer or as a consequence of a failure to comply with these Standard Terms and Conditions are to be borne by the Hirer in addition to the rental charge.

9. Utilization of the Vehicle

9.1 The Hirer is responsible for the vehicle rented by him/her during the time from receiving the keys until their return.

9.2 The hirer and the authorised drivers are strictly prohibited from:
•  using the vehicle for a participation in motor sport events or in tests;
•  using the vehicle for the transport of inflammable, explosive, corrosive, fire-promoting, poisonous or other dangerous substances;
•  using the vehicle for the commercial transport of passengers;
•  hiring the vehicle out to a third party;
•  smoking in the vehicle. In case of a failure to comply with this prohibition, the Hirer must pay to the Rental Firm, in addition to the rental charge, the costs for cleaning, ventilation and decontamination as well as a loss of profit caused by a temporary non-availability of the vehicle for rental caused by such circumstances;
•  transporting any pets without the prior express approval of the Rental Firm. In case of a failure to comply with this prohibition, the Hirer must pay to the Rental Firm, in addition to the rental charge, the costs for cleaning, ventilation and decontamination as well as a loss of profit caused by a temporary non-availability of the vehicle for rental caused by such circumstances;
•  using the vehicle for any illegal purposes;
•  transporting a major number of passengers than specified in the vehicle registration document;
•  loading the vehicle beyond its admissible total vehicle weight;
•  hooking a trailer or a vehicle up to the motorhome;
•  using the vehicle for driving on rough terrain or on paths that cannot be used without a danger of damage to the motorhome and/or its tyres.

9.3 The vehicle must be treated carefully and appropriately and kept properly locked while it is parked, even if for a short time only. The Hirer must keep the vehicle documents in a safe place on his/her own person.

9.4 The Hirer must check oil and water levels and tyre pressure. He/she is obliged to check regularly whether the vehicle is in a roadworthy condition.

9.5 The Hirer undertakes to treat the vehicle with all due care and to observe the recommendations for utilization given by the manufacturer and the Rental Firm.

9.6 In case of a failure to observe the provisions of the above item, the Rental Firm is entitled to terminate the rental contract automatically, with immediate effect and without any further formalities due to the Hirer‘s fault. Moreover, the amounts of cover under the insurance are excluded.

9.7 We draw the Hirer‘s attention to the dimensions of the vehicle that will require increased attention for certain manoeuvres and may make it impossible to pass certain traffic infrastructures (bridges, tunnels, etc.) with a limited height.

10. What to do in the event of an accident

After an accident, theft or fire damage (even in case of a minor damage) that the vehicle is affected by or involved in, the Hirer must carefully comply with the following regulations - otherwise, he/she will forfeit any insurance and will be obliged to fully settle the damage:
•  The Hirer must report the matter to the police and inform by telephone the rental station mentioned in the rental contract or the McRent Hotline not later than in the course of the working day following the day of the respective incident.
•  The Hirer must not recognize any claims of the adverse party.
•  Even in case of a minor damage, the Hirer must submit a written report to the Rental Firm, stating the circumstances, the date, the place and the time of the case of damage as well as the names and addresses of the witnesses and persons involved. After an accident, the Hirer must submit a written report, stating the circumstances, the date, the place and the time of the case of damage as well as the names and addresses of the witnesses and persons involved, their policy numbers and the names of their insurance companies as well as the registration numbers of the vehicles involved. These documents are to be handed over to the Rental Firm upon return of the vehicle at the latest. After a theft of the vehicle, the Hirer must be able to return the keys, otherwise he/she will forfeit the insurance cover and must refund the total value of the vehicle to the Rental Firm. A document entitled " Déclaration de sinistre – aide à la rédaction du constat amiable“ (European accident report) is handed over to the Hirer upon delivery of the vehicle. The Hirer must strictly observe the provisions of that document.

11. Journeys Abroad

For security and insurance reasons, the motorhome may only be used for journeys within the European Union, in Switzerland and Norway. Any journeys to third countries are subject to the prior written approval of the Rental Firm. In any case, the respective countries must be stated on the valid international insurance card.

12. Repair

12.1 In case the Hirer detects any technical problems in the superstructure (body shell) of the vehicle, he/she must go to the nearest authorised Dethleffs dealer. A list of these authorized dealerships is handed over upon receipt of the vehicle.

12.2 Any repairs that are necessary in order to maintain the vehicle in a good working and roadworthy condition during the rental period may be ordered by the Hirer without consultation up to an amount of € 150.00, including labour costs and all repairs together. Repairs going beyond this are subject to the prior consent of the Rental Firm.

12.3 The Rental Firm will bear the repair costs against submission of the original invoices, unless such repair becomes necessary due to a fault or negligence of the Hirer.

13. Insurance

13.1 Our vehicles are covered by a third party motor insurance valid in the countries of the European Union, in Switzerland and Norway.

13.2 This insurance covers motor vehicle third-party liability without limitation for bodily injury, to an amount of € 100,000,000 for damage to property and economic loss, € 1,530,00 thereof for economic loss only, and to an amount of € 1,500,000 for damage caused by inexcusable gross negligence. This insurance does not apply to bodily injury of the driver.Damage to the vehicle (fire damage, climatic events, theft, damage, damage caused by accident and technological disasters) are covered by the insurance minus a gross excess of € 1,800 to be borne by the Hirer. The gross amount of the excess is reduced from € 1,800 to € 1,000 when the Hirer chooses the option "reduction of the excess“ at the price according to the current price list before receiving the vehicle. We draw your attention in particular to the dimensions of the vehicle that will require increased attention for certain manoeuvres and may make it impossible to pass certain traffic infrastructures (bridges, tunnels, etc.) the maximum height of which is shown in advance according to applicable law.
ATTENTION: In case of damage to the vehicle caused by a failure to observe height limits, the admissible total vehicle weight, by a poor assessment of the dimensions and, in general, in case of damage to the superstructure (body shell) of the vehicle hired-out to you, you are liable for all repair costs within the maximum liability limit for that kind of damage.

13.3 Our insurance does not cover:
•  damage to high part of the motorhome (roof, alcove, as well as all parts of the vehicle in a height of more than 2.50 m);
• tyres;
• car radio;
• personal effects;
•  damage to the interior of the vehicle;
• frost damage.

13.4 The vehicle is only insured for the contractually agreed rental period. After the expiry of that period, the Hirer must take care of any damage and incident that the vehicle is affected by or involved in personally, unless an extension was expressly accepted by the Rental Firm in advance.

13.5 Moreover, the insurance cover is excluded and the Hirer is liable for fully settling any damage in the following cases:
•  in case of damage caused by intent or fraud on part of the Hirer or the driver;
•  when damage is caused while the Hirer is under the influence of alcohol or drugs;
•  if the Hirer or the driver have given false information and were not of the required age or were not in the possession of the legally prescribed required and valid licences and permits;
•  if the Hirer or a driver to whom the Hirer has let the vehicle has committed hit-and-run driving;
•  when the Hirer violated duties under Item 10, unless the breach of duty has not had any influence on the determination of the cause of the damage and the amount of the damage;
•  when the damage was caused as a consequence of a use of the vehicle in breach of Item 9;
•  when any damage is cause by a drive who was not named upon renting the vehicle;
•  when damage is caused by a failure to observe the vehicle dimensions;
•  when damage is caused by a failure to observe the regulations as to additional load and total vehicle weight.

13.6 According to the principle of limitation of penalty claims to the author, the Hirer is solely liable for any infringements under penal law that are committed during the time he/she has the vehicle in his/her possession. He/she must pay the respective fines.

13.7 The Hirer is jointly and severally liable, together with the drivers, for the conditions of the contract and its appendices.

14. 24-Hour Assistance

In case of mechanical, electrical and/or electronic breakdown/defects or of accidents as a consequence of which the vehicle cannot be operated, you must contact by telephone the rental station mentioned in the rental contract or the McRent Hotline within 24 hours. You will receive the assistance service of the manufacturer that is included in the price of your rental contract and the conditions of which are set forth on the vehicle information sheet. In case of technical defects, our liability is limited to the assumption of the costs of the  transport back home of the Hirer and of the passengers not exceeding limits of the number specified in the vehicle registration document. It covers the assistance for the vehicle and the persons transported in case of a mechanical defector an accident. The assistance is applicable in all countries specified on the international insurance card. It is available 24 hours a day, 7 days a week. The Hirer has the option to choose an additional assistance service as described in the leaflet „Conditions d’assurances et d’assistance“ (additional accident and break-down cover) that is handed over to the Hirer together with his/her contract. 

15. Data Protection Act»
According to the Data Protection Act of 6 January 1978, every hirer has the right to access to and correction of the data referring to him/her. If you want to exercise this right and receive an information about the information referring to you, please contact the firm McRent France in 1b rue de la Porte Brisach.

16. Effective Date
These Standard Terms and Conditions enter into effect on 13 March 2007. In case of amendments to the Standard Terms and Conditions of Business of McRent, there apply the Standard Terms and Conditions of Business in force on the date the Hirer submits his/her request for reservation on the McRent website.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.


McRent France Insurance

Insurance

1 Our vehicles are covered by a third party motor insurance valid in the countries of the European Union, in Switzerland and Norway.

2 This insurance covers motor vehicle third-party liability without limitation for bodily injury, to an amount of € 100,000,000 for damage to property and economic loss, € 1,530,00 thereof for economic loss only, and to an amount of € 1,500,000 for damage caused by inexcusable gross negligence. This insurance does not apply to bodily injury of the driver.Damage to the vehicle (fire damage, climatic events, theft, damage, damage caused by accident and technological disasters) are covered by the insurance minus a gross excess of € 1,800 to be borne by the Hirer. The gross amount of the excess is reduced from € 1,800 to € 1,000 when the Hirer chooses the option "reduction of the excess“ at the price according to the current price list before receiving the vehicle. We draw your attention in particular to the dimensions of the vehicle that will require increased attention for certain manoeuvres and may make it impossible to pass certain traffic infrastructures (bridges, tunnels, etc.) the maximum height of which is shown in advance according to applicable law.
ATTENTION: In case of damage to the vehicle caused by a failure to observe height limits, the admissible total vehicle weight, by a poor assessment of the dimensions and, in general, in case of damage to the superstructure (body shell) of the vehicle hired-out to you, you are liable for all repair costs within the maximum liability limit for that kind of damage.

3 Our insurance does not cover:
•  damage to high part of the motorhome (roof, alcove, as well as all parts of the vehicle in a height of more than 2.50 m);
• tyres;
• car radio;
• personal effects;
•  damage to the interior of the vehicle;
• frost damage.

4 The vehicle is only insured for the contractually agreed rental period. After the expiry of that period, the Hirer must take care of any damage and incident that the vehicle is affected by or involved in personally, unless an extension was expressly accepted by the Rental Firm in advance.

5 Moreover, the insurance cover is excluded and the Hirer is liable for fully settling any damage in the following cases:
•  in case of damage caused by intent or fraud on part of the Hirer or the driver;
•  when damage is caused while the Hirer is under the influence of alcohol or drugs;
•  if the Hirer or the driver have given false information and were not of the required age or were not in the possession of the legally prescribed required and valid licences and permits;
•  if the Hirer or a driver to whom the Hirer has let the vehicle has committed hit-and-run driving;
•  when the Hirer violated duties under Item 10(please refer to it in terms and conditions), unless the breach of duty has not had any influence on the determination of the cause of the damage and the amount of the damage;
•  when the damage was caused as a consequence of a use of the vehicle in breach of Item 9(please refer to it in terms and conditions);
•  when any damage is cause by a drive who was not named upon renting the vehicle;
•  when damage is caused by a failure to observe the vehicle dimensions;
•  when damage is caused by a failure to observe the regulations as to additional load and total vehicle weight.

6 According to the principle of limitation of penalty claims to the author, the Hirer is solely liable for any infringements under penal law that are committed during the time he/she has the vehicle in his/her possession. He/she must pay the respective fines.

7 The Hirer is jointly and severally liable, together with the drivers, for the conditions of the contract and its appendices.
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