avis caraway motorhome rental - france motorhome rental companies

avis caraway motorhome rental - motorhome rental france

Avis CarAway Motorhome Rental

IN THE BEGINNING:
AVIS Car-Away, founded 34 years ago, in 1979, has established itself as a pioneer operator with an initial fleet of seven motorhomes in the Paris region and become the leader in motorhome rentals in France. Our company has been an Avis© franchise for motorhomes since March, 1985.

THE PRESENT DAY:
AVIS Car-Away is dedicated to motorhome rentals only. We know our business well so you are served by specialists. Our customer service staff are highly trained, and have bilingual capabilities, while our depot management team do everything possible to make sure the stay of our clients a pleasant one.

Today, more than half of our clientele is international. 

All our motorhomes are models current-year or late models.

We have a large fleet of campervans and motorhomes. The vehicles in our fleet range from a 2 berth MiniVan to the spacious 4/5/6 berth motorhomes and our luxury Class A motorhomes.

AVIS Car-Away is privately owned and independent, but has a close relationship with motorhome manufacturers providing the best product selection and ongoing product knowledge.

AVIS CAR-AWAY IS NOW THE LARGEST NATIONAL MOTORHOME RENTAL COMPANY IN FRANCE



Avis CarAway Motorhome Rental Rental Terms

Please note: If you do not book in the local currency of the country where your rental takes place the payment due dates will change and
your main vehicle rental charges will be payable in full upon confirmation of your booking.
This is to lock in the currency rate of the day you booked on and avoid further currency fluctuations. Some charges like taxes, compulsory fees, extra items may still be payable upon pick up of your vehicle in their local currency.

(Please note, If you book in the local currency of the country where your rental takes place the standard payment terms described under the heading Payment Terms will apply.)

Taking possession of our vehicle implies full acceptance of our general rental terms.
The customer agrees that the use of vehicle is expressly limited and restricted to the customer or such authorised operators as provided in this agreement.

All daily rates are reflected in Euros. Our rates include:
- Tax (VAT = 19,6%)
- Comprehensive Insurance (see Insurance)
- Guaranteed newer vehicle not older that two model years (2012 or 2013 models)
- Unlimited mileage
- Vehicle kit (water hose, jerrycan, electric cord, broom + dustpan, clothes hangers)
- Cooking utensils
- Tourist information (road maps, list of campgrounds, map of “Aires de services” [service areas])
- Regional suggested itineraries (Brittany, Loire Valley…)
- Outdoor cleaning after return

VEHICLE KIT includes: 2 bottles of propane gas (one full, the other one half full), 1 bottle of toilet chemicals, 1 fire extinguisher, 1 water hose, 1 jerrycan (20 liters), 1 electric cord + European adapter, 1 broom + dustpan, 5 clothes hangers, 1 kit of spare fuses and bulbs, 1 bilingual “User’s Manual” , 1 map of “Aires de Services” (=service areas), 1 guide of selected campgrounds in France
COOKING UTENSILS + DISHES includes: 6 plates, 1 can opener, 6 dessert plates, 1 corkscrew, 6 glasses, 1 bottle opener, 6 bowls or mugs, 1 frying pan, 6 knives, 2 sauce pans, 6 forks, 1 salad bowl, 6 spoons, 1 platter, 6 tea spoons, 1 strainer, 1 potato peeler, matches, 1 kitchen knife

Trips overlapping seasons are charged in the appropriate seasonal rate for each day of travel

Minimum charge is 7 days.
Even if the motorhome is needed for a shorter period, we will charge 7 days.

Taking possession of our Motorhome implies full acceptance of our general rental terms and conditions.

1) USE OF MOTORHOME :
The customer agrees that the use of Motorhome is expressly limited and restricted to the customer or such authorised operators as provided in this agreement. The Motorhome must only be used on a surface which is sealed.
The driver must NOT:
- allow or permit the Motorhome to be used for any illegal purpose, race, contest or performance test of any kind;
- allow or permit the Motorhome to be used to tow or push anything,
- sublet or let the Motorhome on hire to any other person;
- carry more passengers than may be properly accommodated by the seat belt restraints provided in the Motorhome, or carry a greater load than that for which it was built;
- be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit in the Country, State or Territory in which the Motorhome is driven; or refuse to take a breath or blood test in the Country, State or Territory in which the Motorhome is driven;
- allow the Motorhome to be used to carry passengers for payment of any kind;
- use the Motorhome when it is damaged or unsafe;
- transport any animal inside the Motorhome [except with the permission from the Owner. An additional Motorhome cleaning charge may apply.
- operate or permit the Motorhome to be operated in breach of any legislation, regulations, rules or by laws relating to road traffic and use.

THE MOTORHOME :
The customer agrees that he has examined the Motorhome hired and that it is undamaged and in good condition and repair, mechanically and otherwise, except as may be specifically noted on the Motorhome check out form. The customer shall not disconnect or/and tamper with speedometer and if the same show signs of having been tampered with or disconnected, customer agrees that he shall pay AVIS CAR-AWAY for the said Motorhome of the stated rate on the basis of four weeks of rental.

MINIMUM DRIVER AGE:
The minimum age is 23. No Maximum age

DRIVE LICENCE:
All our motorhomes can be driven with a valid driving licence from your country of residence. If you wish you can also travel with a valid International Driving Permit, but this is not mandatory. Be aware that the International Driving Permit is NOT a licence but a translation only of your current Driving licence. It must be accompanied by your current Driving licence, which you are required to carry while you are overseas.

FUEL-OIL-GAS:
The customer is responsible to verify engine oil, water and coolant levels. He is also responsible for purchase of fuel, including return of the Motorhome with a full fuel tank. The Motorhome is supplied with two gas bottles: one is full, one is half full. There is no charge for the first two gas bottles. Any extra bottle bought by customer during rental period remains at his expenses.

MAINTENANCE AND USE RESPONSIBILITY:
Client is responsible for routine maintenance while traveling (coolant, oil, tire pressure) as well as reporting mechanical failure immediately. Clients may be held responsible for mechanical damage due to negligence on operation and/or in performing normal maintenance.

RESTRICTIONS:
- The Motorhome must only be used on a surface which is sealed. 
- Travel to Eastern Europe is limited to Poland, Hungary, Czech Rep., Slovakia, Estonia, Latvia, Lithuania, Croatia and Slovenia. Travel to other Eastern Europe countries is not allowed and not covered by Avis Car-Away insurance.
- Travel to North Africa and to some East Europe countries is not permitted.

INSURANCE

PUBLIC LIABILITY : (INCLUDED IN DAILY RATE)
Public liability insurance protects AVIS CAR-AWAY for 760,000 € in case of fire or explosion. Public liability is unlimited in case of accident.

BASIC COVERAGE : (INCLUDED IN DAILY RATE)
All the drivers must be approved, be at least 23 years old and have already held a full domestic driver’s license for at least two year. International driving license is not mandatory. No charge for additional driver.

AVIS CAR-AWAY vehicles are insured against damage to vehicle from accident, fire, theft, vandalism and third part claim, subject to a 3,000 € excess clause. In the event of loss or damage to vehicle while on rental, the client’s responsibility is limited to a maximum of 3,000 € per occurrence. With the purchase of Collision Damage Waiver (CDW), the client’s responsibility is reduced from a maximum of 3,000 € to 400 € per occurrence.

This guarantee is effective in the majority of western countries : France, Austria, Switzerland, Belgium, Germany, Netherlands, Italy, Spain, Portugal, United Kingdom, Ireland, Liechtenstein,  Luxembourg, Norway, Sweden, Finland & Denmark, Greece, Hungary, Czech Republic, Slovakia, Croatia, Poland, Slovenia, Latvia, Estonia and Lithuania. (Sept.-2012). Other countries on request.

Exclusions :
Are not covered by our insurance, even with the purchase of CDW or PAI :
- Damages due to frost
- Damages to the interior of the vehicle
- Radio, tires, wheels, side mirrors and all glass damages (windscreen, windows)
- Theft of Personal belongings, or vandalism
- Electronic devices provided by Avis Car-Away (GPS, TV, antenna)
- Damages to the roof 
- Damages caused by striking objects/trees.

Note that with the purchase of CDW, in case of damage caused by striking overhead objects and from backing up vehicle, the customer's responsibility is NOT reduced from 3000 € to 400 €.

CDW INSURANCE:
16 € per day (minimum charge = 112 € / maximum = 750 €)
With the purchase of Collision Damage Waiver (CDW), the client’s responsibility is reduced from a maximum of 3,000 € to 400 € per occurrence. (see exclusions)

PAI – 24 HOUR BREAKDOWN INSURANCE:
8 € per day (to a maximum of 300 €)
Assistance to passengers and vehicle in case of mechanical breakdown or non responsible accident. Towing costs, lodging (with a limit of 38 € per person per day), other transportation or repatriation to departure location are covered by this insurance. This is valid in countries listed in insurance green card. Radio, air conditioning, refrigerator, propane-gas and 12 volt-appliances malfunctions are not considered to be mechanical breakdowns.

BREAKDOWN:
The customer is strongly recommended to purchase a Breakdown insurance. AVIS CAR-AWAY will be pleased to provide policy details on request, should the customer not have his own cover.

ACCIDENT:
If you are involved in an accident with another vehicle, fill out the accident report : take down circumstances, date, place, name of any witnesses, third part name, insurance company and policy.
Use the original accident report – in French - which is in your user’s manual. Do not use the copy in English.
In addition to any repairing cost or charge, the Renter is liable to pay Avis Car-Away the 40 Euro accident administration fee. (per accident). If the renter is not responsible, that amount will be refunded.

Any responsible accident or accident due to violation of road/traffic regulations, and which prevents the motorhome being used again, constitutes early termination of the rental agreement irrespective of which Insurance chosen.

In such a case, there is no refund for unused days and no exchange motorhome.

SUBSTITUTIONS:
AVIS CAR-AWAY will make every effort to provide the Motorhome model requested. If, for any reason beyond our control, the reserved vehicle is not available, We reserve, however, the right to substitute a similar Motorhome with variations in layout and specifications from that published.

SECURITY BOND:
Upon arrival, the client should expect to fill out a rental contract, to leave a 3,000 € security deposit - we only accept credit card (VISA, MASTERCARD or AMEX) -, to show a valid driver’s licence and to inspect the vehicle before leaving. Should for reasons beyond our control a vehicle not be available on the book date, our liability is limited to a refund for hire days lost. Departure time is imperative and is noted down in customer’s contract.

EXTENSION OF HIRE:
The duration of the contract is imperative. We will be pleased to extend your hire period if required, subject to availability of Motorhomes. Please phone for advice of additional hire costs, which are required to be paid in full, prior to commencement of the extended period.

DAYS OF OPERATION:
AVIS CAR-AWAY is open Monday through Saturday however, some depots are closed on Monday morning. All stations are closed on Sundays and for the following days (Bank Holidays) :
CLOSED 2013: Jan, 01  Apr., 01  May, 01  May, 08  May, 09  May, 20  Aug, 15  Nov, 01 Nov, 11 Dec, 25

JULY – AUGUST : NO RETURN ON SATURDAY / NO DEPARTURE ON SATURDAY PM

FIRST NIGHT ACCOMMODATION:
We strongly recommend our clients spend their first night in a hotel.

DEPARTURE FORMALITIES:
Allow approximately one hour for departure formalities - Pick-up time is between 09:00 and 11:00 or between 14:00 and 16:30.
Our depots are closed for lunch
AM PU not after 11:00 // PM PU not after 16.30
There is no refund if vehicle is picked up later than scheduled time.
Upon his arrival, the client should expect to:
- Show a valid driving license : domestic + international or domestic only
- Leave a security deposit (3,000 €) – credit card imprint VISA, MASTERCARD or AMEX not processed. This is to ensure vehicle is returned on time, complete with all equipment and in undamaged condition.
- Watch a 10 mn video “How to operate your motorhome” (French or English).

A bilingual “Operator Manual” is given to our clients. The vehicle is then inspected by AVIS CAR-AWAY and the renter who is asked to sign a “Departure contract”. The rental is thus open.

We provide free storage for luggage or other valuables (plane tickets…). Not for One-Way rentals.

RETURN FORMALITIES:
Return time is between 09:00 and 12:00 or between 14:00 and 17:30.
Our depots are closed for lunch
AM DO not after 12:00 // PM PU not after 17.
Penalties are charged for late returns without prior authorization.
There is no refund if rental is terminated by client before scheduled time.
- Toilet must be clean and empty
- Waste water tank must be drained
- Interior of motorhome must be clean (especially refrigerator, stove and shower)
INDOOR CLEANING CHARGES (100 €) MAY APPLY IF VEHICLE IS RETURNED NOT CLEAN.
- Diesel tank must be full (as it was on departure)

The security deposit is returned provided that the motorhome is undamaged and clean.
The vehicle is inspected by AVIS CAR-AWAY and the renter who is asked to sign a “Return contract”. The rental is thus closed.

EARLY RETURN:
No reimbursement will be given if the customer returns the Motorhome before the date mentioned in the rental contract.

LATE RETURN:
If you will be late in returning, advise us immediately. Failure to advise will result in prosecution for driving whilst uninsured. An additional hire charge of 1 day’ hire cost will be payable for each 4 hours’ delay. Should no notice given, the Motorhome will be considered missing if not returned on time. In addition, the Motorhome will be no more covered by AVIS CAR-AWAY insurance.

RESERVATION  - CANCELLATION POLICY:
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
-  48 days or more prior to departure                             100 €
-  47 days to 33 days prior to departure                         30%
-  32 days to 4 day prior to departure                             100%
-  3 days prior to departure or no show                         100%
No refund for late departure or early return.

TICKETS:
AVIS CAR-AWAY is under no conditions responsible for speeding, road toll, parking and traffic fines). In addition to any penalty or fine, the Renter is liable to pay Avis Car-Away the 40 Euro infringement administration fee.

HANDLING AND PREPARATION FEE:
110€ - includes first bottle of propane gas and first bottle of toilet chemicals.

PLEASE NOTE: HANDLING FEE IS MANDATORY AND MUST BE PREPAID.

PRIVATE TRANSFER – (PARIS ONLY - OTHER LOCATIONS ON REQUEST):
Clients are requested to report at the time of booking or not later than 7 working days before pick-up date arrival details or hotel address and how many people are in customer’s party.

1. DUE TO TOO MANY LAST-MINUTE CHANGES, ONLY PRE-PAID TRANSFERS WILL BE ARRANGED.
2. CLIENTS MUST PROVIDE A VALID TELEPHONE NUMBER – PREFERABLY A MOBILE, THIS WILL ALLOW US TO SEND A SMS OF CONFIRMATION. WE WILL BE UNABLE TO CONFIRM A TRANSFER IF WE DO NOT HAVE A TELEPHONE NUMBER
In the event a client who has pre-paid a transfer takes a regular taxi or public transportation, there will not be any refund. Transfers must be confirmed at least 7 days in advance.

TRANSFER ON ARRIVAL DAY:
We can arrange transfers to our location from:
- CDG and ORLY Airports
- EUROSTAR Terminal (Paris Gare du Nord - Train Station)
- Other Paris Train Stations
- Paris Downtown hotels
- In case of airport transfers, we do need all flight details: hour of arrival, flight number and departure place. (ex : Flight BA 308 from London - 12h30 )
- In case of transfer from a Train Station, we do need all train details: hour of arrival, train number and departure place. (ex : Eurostar 1212 from London - 08.55 )
- In case of transfer from a hotel, we do need hotel details (name, address and telephone)

Transfers are possible from 08:00 to 15:00. Due to potential traffic problems beyond our control, precise pick-up and departure times cannot be guaranteed.

TRANSFER ON LAST DAY:
We can arrange a return transfer to a hotel, a train station or an airport
THIS TRANSFER CAN BE PRE-PAID OR PAID LOCALLY. TRANSFER MUST BE ARRANGED WITH THE CLIENT.

TRANSFER COST – EACH WAY:
Transfer for up to 4 persons (from CDG or ORLY airports, Eurostar Paris Gare du Nord, Hotel…) 90 €
Transfer for 5 persons (from CDG or ORLY airports, Eurostar Paris Gare du Nord, Hotel…) 110 €
Transfer for 6 persons (from CDG or ORLY airports, Eurostar Paris Gare du Nord, Hotel…) 130 €

Transfer for up to 4 persons with up to 4 bikes (regular taxis do not accept bikes) 120 €
Transfer for 5 persons with up to 5 bikes (regular taxis do not accept bikes) 150 €
Transfer for 6 persons with up to 6 bikes (regular taxis do not accept bikes) 200 €

Other special transfers (such as clients with windsurf or special luggage) must be notified upon booking and will be charged accordingly.

Airport Meeting points:
CDG – Terminal 1 Exit gate (just after the custom)
CDG – Terminal 2 Avis desk – “le boutiquaire” level
CDG – Terminal 3 Exit gate (just after the custom)
Orly Airport Exit gate

ONE-WAY (on request only ) (no minimum period required)

  PAR NIC MAR LYO TOU TOURS ANG
PARIS 0 580€ 490 € 360 € 480 € 250 € 280 €
NICE 580 € 0 200 € 350 € 480 € 550 € 550 €
MARSEILLE 490 € 200 € 0 250 € 400 € 500 € 500 €
LYON 360 € 350 € 250 € 0 400€ 350 € 370 €
TOULOUSE 480 € 480 € 400 € 400 € 0 350 € 350 €
TOURS 250 € 550 € 500 € 350 € 350 € 0 120 €
ANGERS 280 € 550 € 500 € 370 € 350 € 120 € 0

No one-way between Continent and Corsica – Other one-ways are possible – on request

INTERNATIONAL ONE-WAY (on request only ) (minimum period required):
We’ve been offering this unique service for one year with great success. Note that we do not have stations outside France, but we send a driver to drive the motorhome back to Paris.
- International OW are possible from our PARIS station only
- We require a minimum of 14 days rental
- Drop off points are flexible. Usually, it’s at the airport but it can be at a hotel.

Prices are given as a guideline only, according to season, repatriation cost may vary a little.
International One Way charge will be re-confirmed for each rental.

From PARIS ONLY
to ROME 1200,00 €
to MILAN 750,00 €
to VENICE 950,00 €
to MADRID 950,00 €
to MUNICH 700,00 €
to FRANKFURT 600,00 €
to BERLIN   1050,00 €  
to ZURICH 575,00 €
to AMSTERDAM 575,00 €
These are the most common destination, other destinations are possible, ask us.

OPTIONAL EXTRA:
- Bedding Kit - 1 kit = 2 sheets / 1 pillow / 1 pillow case + 1 blanket
- Portable GPS(PARIS WEST RUEIL MALMAISON ONLY) - It covers Europe. An additional security deposit of 200 € is requested.
- Bike Rack - can hold up to 3 adult bikes
- Folding Picnic Table
- Baby Seat/Booster Seat


FREQUENTLY ASKED QUESTIONS

1) Is it possible to pick up a AVIS Car-Away Motorhome in one city and drop it off in another?
Yes! One way rental is available between all our branches (except Corsica). We have depots in all the major gate ways of France. Conditions apply.

2) Is it possible to pick up or drop off the Motorhome at the airport or at a train station?
Pick up and drop off of vehicles is available from any of our own depots. Sorry, but we do not have depots located at airports or train stations so pick up and drop off is not available at these locations. All our depots are not far from the airport or the train station, and are approximately 50 to 60 minutes from the airport or train station. The best and easiest way to get to AVIS Car-Away is by taxi – WE CAN ARRANGE PRIVATE
TRANSFERS (see above).

3) What time can I pick up and drop off my vehicle?
Vehicles can be picked up (and returned) between 09:00 and 11:30 and between 14.00 and 16 or 17.00. All our depots are closed for lunch
NO DEPARTURE / NO RETURN ON SUNDAY AND BANK HOLIDAYS USUALLY, NO RETURN ON SATURDAY

4) What is necessary to bring?
AVIS Car-Away Motorhome comes – almost - fully equipped for the number of people that are travelling. For an extra 35€ per person, we provide bed linen including pillows, sheets and blanket. Neither bath towels nor tea towels are provided. Also, all kitchenware including cutlery, plates, pots and pans are provided. For a small fee we can even provide outdoor camping chairs and tables.

5) Do you have any vehicles with automatic transmission?
Yes, from May 2014, our new E1 group will have automatic transmission. All other motorhomes have manual transmission

6) Is there a minimum / maximum age to drive a motorhome?
The minimum age is 23. No Maximum age.
 
7) Is it possible to use a current licence to drive an AVIS Car-Away motorhome?  
Yes, all our motorhomes can be driven with a valid driving licence from your country of residence. If you wish you can also travel with a valid International Driving Permit, but this is not mandatory.  
Our clients from NZ, Australia, South Africa, Canada, US do NOT need an International Permit. Be aware that the International Driving Permit is NOT a licence but a translation only of your current Driving licence. It must be accompanied by your current Driving licence, which you are required to carry while you are overseas. 

8) Is there an additional charge for more than one driver?
No, additional driver is free of charge. (maximum 2 drivers per motorhome).
 
9) How many seatbelts are in AVIS Car-Away motorhomes?

This depends on what type of motorhome you have. Usually 2 passengers can sit in the front. The other seatbelts – usually 2 or 4 - are located in the rear around the dining table.  
 
10) Can a child seat be fitted?  
Child seats can be fitted in certain models. Ask for further information.
 
11) Can we just pull over on the side of the road with our motorhome?
We do recommend you stay in recognised camping grounds or caravan parks, you will be more safe in these areas. In France local by-laws usually require you to utilise the camping grounds. Also, from an environmental point of view it is also better to stay within designated camping sites.  
 
12) Can I travel to Eastern Europe?
Travel to Eastern Europe is limited to Poland, Hungary, Czech Rep., Slovakia, Estonia, Latvia, Lithuania, Croatia and Slovenia. Travel to other Eastern Europe countries is not allowed and not covered by Avis Car-Away insurance. 

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.


Avis CarAway Motorhome Rental Rental Terms for travel between 01-Jan-2015 and 31-Dec-2015

Please note: If you do not book in the local currency of the country where your rental takes place the payment due dates will change and
your main vehicle rental charges will be payable in full upon confirmation of your booking.
This is to lock in the currency rate of the day you booked on and avoid further currency fluctuations. Some charges like taxes, compulsory fees, extra items may still be payable upon pick up of your vehicle in their local currency.

(Please note, If you book in the local currency of the country where your rental takes place the standard payment terms described under the heading Payment Terms will apply.)

All daily rates are reflected in Euros. Our rates include:
- Tax (VAT = 20%)
- Comprehensive Insurance (see Insurance)
- Guaranteed newer vehicle not older than two model years (2014 or 2015 models)
- Unlimited mileage
- Vehicle kit (water hose, jerrycan, electric cord, broom + dustpan, clothes hangers)
- Cooking utensils
- Tourist information (road maps, list of campgrounds, map of “Aires de services” [service areas])
- Regional suggested itineraries (Brittany, Loire Valley…)
- Outdoor cleaning after return
- Trips overlapping seasons are charged in the appropriate seasonal rate for each day of travel
- Minimum charge is 7 days during low and mid seasons and 10 days during high season 
Even if the motorhome is needed for a shorter period, we will charge 7 or 10 days. 
- Handling and preparation fee (110 €) 
It includes first bottles of propane gas and first bottle of toilet chemicals.
HANDLING FEE IS MANDATORY AND MUST BE PREPAID.

RESERVATION  - CANCELLATION POLICY:
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
-  48 days or more prior to departure                             100 €
-  47 days to 33 days prior to departure                         30%
-  32 days to 4 day prior to departure                             100%
-  3 days prior to departure or no show                         100%
No refund for late departure or early return.

Taking possession of our Motorhome implies full acceptance of our general rental terms and conditions.

USE OF MOTORHOME :
The customer agrees that the use of Motorhome is expressly limited and restricted to the customer or such authorised operators as provided in this agreement. The Motorhome must only be used on a surface which is sealed.
The driver must NOT:
- allow or permit the Motorhome to be used for any illegal purpose, race, contest or performance test of any kind;
- allow or permit the Motorhome to be used to tow or push anything,
- sublet or let the Motorhome on hire to any other person;
- carry more passengers than may be properly accommodated by the seat belt restraints provided in the Motorhome, or carry a greater load than that for which it was built;
- be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit in the Country, State or Territory in which the Motorhome is driven; or refuse to take a breath or blood test in the Country, State or Territory in which the Motorhome is driven;
- allow the Motorhome to be used to carry passengers for payment of any kind;
- use the Motorhome when it is damaged or unsafe;
- transport any animal inside the Motorhome [except with the permission from the Owner. An additional Motorhome cleaning charge may apply.
- operate or permit the Motorhome to be operated in breach of any legislation, regulations, rules or by laws relating to road traffic and use.

THE MOTORHOME : the customer agrees that he has examined the Motorhome hired and that  it  is undamaged and  in good condition and repair, mechanically and otherwise, except as may be specifically noted on the Motorhome  check out form. The customer shall not disconnect  or/and  tamper with  speedometer  and  if  the same show signs of having been tampered with or disconnected, customer agrees that he shall pay AVIS CAR-AWAY for he said Motorhome of the stated rate on the basis of four weeks of rental.
The customer must:
-maintain all of the Motorhome's engine and brake oils and engine coolant levels to the manufacturer's specifications and ensure that the tyres are maintained at the manufacturer's recommended pressure as provided in the Motorhome manual; 
-keep  the Motorhome  locked and  the keys under his/her personal control at all times and produce such keys if the Motorhome has been stolen; 
-comply with any applicable seat belt & child restraint laws; and
-generally do all  things necessary  to keep and maintain the Motorhome in its current state and condition. (fair wear and tear excepted). 
The customer must not arrange or undertake any repairs or salvage to the Motorhome (whether because of an accident or breakdown) without the express written authority of Avis Car-Away except  to  the extent  that  the  repairs or salvage are necessary to prevent further damage to the Motorhome or other property in which case he/she must  first attempt to contact Avis Car-Away by phone to inform them of the steps he/she is intending to take and obtain approval to those steps. Avis Car-Away will only reimburse the customer for the cost of such authorised repairs or salvage if he/she  keeps and produces to Avis Car-Away the original  receipts for  those repairs or salvage.  The customer may be held responsible for mechanical damage  resulting from negligent use of the Motorhome or failure to effect normal maintenance.
The customer is also responsible for purchase of  fuel, including return of the Motorhome with a full fuel tank. The Motorhome is supplied with two gas bottles: one is full, one is half full.  There is no charge for the first two gas bottles. Any extra bottle bought by customer during rental period remains at his expenses.

PUBLIC LIABILITY : (INCLUDED IN DAILY RATE)
Public liability insurance protects  AVIS CAR-AWAY for  760,000 € in case of fire or explosion. Public liability is unlimited in case of accident.

INSURANCE: All the drivers must be approved by AVIS CAR-AWAY, be at least 23 years old and have already  held a full domestic driver's licence for at least 3 year.  Your  driver’s licence must be written in English or is an  international driver’s licence translated in English/French. AVIS CAR-AWAY Motorhomes are insured against  damage to Motorhome from accident, fire or theft and hird part claim, subject to a Eur 3,000 excess clause per occurrence. This guarantee is effective in the majority of Western Europe countries. In the event of loss or  damage to Motorhome while on rental, the customer's  responsibility  is limited to a maximum of Eur 3,000. (see exclusions) With the purchase of Collision Damage Waiver (CDW), the customer's responsibility is reduced from a maximum of Eur 3,000 to Eur 400 per occurrence. (see exclusions)

Exclusions: Damages due to frost, or/and to the interior of the Motorhome, radio, windows, windscreen, tires, repair kit, TV, GPS and personal belongings are  not  covered  by  the insurance, even with the purchase of CDW. 
Note that even with the purchase of CDW,customer’s responsibility isnot limited toEur 3,000 in case of damages caused to the roof, or by striking objects/trees  =  Customer’s responsibility is unlimited.

ACCIDENT: If the customer is involved in an accident with another vehicle, he must fill out the accident report : take down circumstances, date, place, name of any witnesses, third part name, insurance company and policy.
In addition to any repairing cost or charge, the Renter is liable to pay Avis Car-Away the Eur 40 accident administration fee. (per accident). If the renter  is not responsible, that amount will be refunded.

Any responsible accident or accident due to violation of road/traffic regulations, and which prevents the motorhome being used again, constitutes early  termination of the rental agreement irrespective of which Insurance chosen.

In such a case, there is no refund for unused days and no exchange motorhome.

BREAKDOWN: The customer is strongly recommended to purchase a Breakdown insurance.  AVIS CAR-AWAY will be pleased to provide policy details on  request, should the customer not have his own cover.

THEFT: In case of the theft of the motorhome, it is mandatory to fill a complaint with the authorities within 48 hours of the theft. Hand in the complaint form receipt with the keys of the vehicle. The customer may be held  fully responsible if keys are not returned.
The customer agrees to pay the full cost of replacing all contents supplied by Avis Car- Away (including but not limited to; radio, GPS units and keys).
Personal belongings are not covered by Avis Car-Away.

RESERVATION - CANCELLATION: If the case of cancellation, the following conditions apply : from the date of reservation to the 45th day before departure: Eur 100, from the 45th to the 30th day before departure: 30% of  the total cost is charged, from the 29th day to the departure date: 100% is charged.

DEPARTURE FORMALITIES:  Upon arrival, the renter should expect to fill out a rental contract, to leave a Eur 3,000 security deposit - we only accept credit card (VISA, MASTERCARD or AMEX) -, to show a valid driver's licence and  to inspect  the Motorhome before leaving.
Should for reasons beyond our control a Motorhome not be  available on  the book date, our liability is limited to a refund for hire days lost.
Departure time is imperative and is noted down in customer's contract. 

TRANSFER
Transfer on arrival day
We can arrange transfers to our location from:
-  CDG and ORLY Airports
-  EUROSTAR Terminal (Paris Gare du Nord - Train Station)
-  Other Paris Train Stations
-  Paris Downtown hotels
-  In case of airport transfers, we do need all  flight details: hour of arrival, flight number and departure place. (ex: Flight BA 308 from London - 12h30)
-  In case of transfer  from a Train Station, we do need all train details: hour of arrival, train number and departure place. (ex: Eurostar 1212 from London - 08.55 )
- In case of transfer from a hotel, we do need hotel details (name, address and telephone)

Transfers are possible from 08:00 to 15:00. Due to potential traffic problems beyond our control, precise pick-up and departure times cannot be guaranteed.

Transfer on last day
We can arrange a return transfer to a hotel, a train station or an airport
THIS TRANSFER CAN BE PRE-PAID OR PAID LOCALLY. TRANSFER MUST BE ARRANGED WITH THE CLIENT.

TRANSFER COST – EACH WAY  
Transfer for up to 4 persons (from CDG or ORLY airports, Eurostar Paris Gare du Nord, Hotel…) 90€
Transfer for 5 persons (from CDG or ORLY airports, Eurostar Paris Gare du Nord, Hotel…)  110€
Transfer for 6 persons (from CDG or ORLY airports, Eurostar Paris Gare du Nord, Hotel…) 130€
   
Transfer for up to 4 persons with up to 4 bikes  (regular taxis do not accept bikes)  120€
Transfer for 5 persons with up to 5 bikes  (regular taxis do not accept bikes)  150€
Transfer for 6 persons with up to 6 bikes  (regular taxis do not accept bikes)  200€

Other special transfers (such as clients with windsurf or special luggage) must be notified upon booking and will be charged accordingly.  

Airport Meeting points :
CDG – Terminal 1   Exit gate (just after the custom)
CDG – Terminal 2  Avis desk – “le boutiquaire” level
CDG – Terminal 3  Exit gate (just after the custom)
Orly Airport Exit gate

ONE-WAY (on request only ) (no minimum period required)

  PAR NIC MAR LYO  TOU  TOURS ANG
PARIS   580 € 490 € 360 € 480 € 250 € 280 €
NICE 580 €   200 € 350 € 480 € 550 € 550 €
MARSEILLE 490 € 200 €   250 € 400 € 500 € 500 €
LYON 360 €  350 € 250 €   400 € 350 € 370 €
TOULOUSE 480 € 480 €  400 € 400 €   350 € 350 €
TOURS 250 € 550 € 500 € 350 € 350 €   120 €
ANGERS 280 € 550 € 500 € 370 € 350 € 120 €  

No one-way between Continent and Corsica – Other one-ways are possible – on request.

INTERNATIONAL ONE-WAY (on request only ) (minimum period required)
We’ve been offering this unique service for two years with great success. Note that we do not have stations outside France, but we send a driver to drive the motorhome back to Paris.
- International OW are possible from our PARIS station only
- We require a minimum of 14 days rental
- Drop off points are flexible. Usually, it’s at the airport but it can be at a hotel.

Prices are given as a guideline only, according to season, repatriation cost may vary a little. 
International One Way charge will be re-confirmed for each rental.

From PARIS
to ROME  1 200,00 €
to MILAN  750,00 €
to VENICE  950,00 €   
to MADRID  950,00 €   
to MUNICH  700,00 €
to FRANKFURT  600,00 €
to BERLIN   1 050,00 €
to ZURICH  575,00 €    
to AMSTERDAM  575,00 €

From MARSEILLE
to ROME  1 000,00 €
to MILAN  700,00 €
to VENICE  950,00 €     
to MADRID  950,00 €     
to MUNICH  700,00 €
to FRANKFURT  850,00 €
to BERLIN   1 200,00 €
to ZURICH  650,00 €     
to AMSTERDAM  900,00 €

PRIVATE TRANSFER – (PARIS ONLY - OTHER LOCATIONS ON REQUEST)
Customers are requested to report at the time of booking or not later than 7 working days before pick-up date, arrival details or hotel address and how many people are in customer’s party. 

1.  DUE TO TOO MANY LAST-MINUTE CHANGES, ONLY PRE-PAID TRANSFERS WILL BE ARRANGED. 
2.  CLIENTS MUST PROVIDE A VALID TELEPHONE NUMBER – PREFERABLY A MOBILE, THIS WILL ALLOW US TO SEND A SMS OF CONFIRMATION. WE WILL BE UNABLE TO CONFIRM A TRANSFER IF WE DO NOT HAVE A TELEPHONE NUMBER.

In the event a client who has pre-paid a transfer takes a regular taxi or public transportation, there will not be any refund. Transfers must be confirmed at least 7 days in advance.

SUBSTITUTIONS:  AVIS  CAR-AWAY  will  make  every  effort  to  provide  the Motorhome model requested. We reserve, however, the right to substitute a similar Motorhome with variations in layout and specifications from that published.

EXTENSION OF HIRE:  The duration of  the contract is imperative. We will be pleased to extend your hire period if required, subject to availability of Motorhomes.
Please phone for advice of additional hire costs, which are required to be paid in full, prior to commencement of the extended period.

First Night Accommodation
We strongly recommend our clients spend their first night in a hotel.

Departure formalities
Allow approximately one hour for departure formalities 
Pick-up time is between 09:00 and 11:00 or between 14:00 and 16:30. 
Our depots are closed for lunch
AM PU not after 11:00 // PM PU not after 16.30
There is no refund if vehicle is picked up later than scheduled time.
Upon his arrival, the client should expect to:
-  Show a valid driving license : domestic + international or domestic only
-  Leave a security deposit  (3,000 €) – credit card  imprint VISA, MASTERCARD or AMEX not processed. This  is  to
ensure vehicle is returned on time, complete with all equipment and in undamaged condition.
-  Watch a 10 mn video “How to operate your motorhome” (French or English).
A bilingual “Operator Manual” is given to our clients. The vehicle is then inspected by AVIS CAR-AWAY and the renter who is asked to sign a “Departure contract”. The rental is thus open.
We provide free storage for luggage or other valuables. Not for One-Way rentals.

Return formalities
Return time is between 09:00 and 12:00 or between 14:00 and 17:30. 
Our depots are closed for lunch 
AM DO not after 12:00 // PM PU not after 17.30
Penalties are charged for late returns without prior authorization. 
There is no refund if rental is terminated by client before scheduled time.
-  Toilet must be clean and empty
-  Waste water tank must be drained 
-  Interior of motorhome must be clean (especially refrigerator, stove and shower)
INDOOR CLEANING CHARGES (100 €) MAY APPLY IF VEHICLE IS RETURNED NOT CLEAN. 
-  Diesel tank must be full (as it was on departure) 
The security deposit is returned provided that the motorhome is undamaged and clean.
The vehicle is inspected by AVIS CAR-AWAY and the renter who is asked to sign a “Rental Agreement”. The rental is
thus closed.

RETURN FORMALITIES: The customer must  return the Motorhome to Avis Car-Away  to the place, on the date & by the time shown on the contract  in the same condition as it was at the commencement of the Rental Period  (subject to fair wear and tear). If the Motorhome is returned outside the hours of operation, the customer will be deemed  to have  returned  the Motorhome  to Avis Car-Away only when Avis Car-Away takes possession of the keys to the Motorhome. (Please obtain the hours of operation from our counter staff). The rental charges will continue and the customer will be responsible for the Motorhome until such time as the Motorhome  is deemed to have been returned. The customer must pay all additional rental charges details of which are available upon request. The customer will be asked to inform AVIS CAR-AWAY of any accidents during the rental period. The customer must ensure the Motorhome is in a reasonably clean  and  tidy condition with chemical toilet and wastewater tank empty. Otherwise,  the customer must  pay  a sum of  Eur 100 for cleaning not including any repair not covered by the insurance.
AVIS CAR-AWAY can not be held responsible for loss, damage or destruction of any property carried on the Motorhome.
If the customer returns the Motorhome with less fuel than it had when he/she rented it, he/she must pay all the refuelling charges.

EARLY  RETURN:  No reimbursement will be given if the customer returns the Motorhome before the date mentioned in the rental contract.

LATE RETURN: If you will be  late  in  returning, advise us  immediately. Failure  to advise will result in prosecution for driving whilst uninsured. An additional hire charge of 1 day' hire cost will be payable for each 4 hours' delay. Should no notice given, the Motorhome  will  be  considered  missing  if  not  returned  on  time.  In  addition,  the Motorhome will be no more covered by AVIS CAR-AWAY insurance.

MAINTENANCE AND USE RESPONSIBILITY
Client is responsible for routine maintenance while traveling (coolant, oil, tire pressure) as well as reporting mechanical failure immediately.  Clients may be held responsible for mechanical damage due to negligence on operation and/or in performing normal maintenance.

SUBSTITUTION
If, for any reason beyond our control, the reserved vehicle is not available, we reserve the right to substitute a model of similar or higher rated vehicle.

RESTRICTIONS
Travel to North Africa and to some East Europe countries is not permitted. 

PAYMENT OF CHARGES: At the end of the Rental Period, the customer must pay Avis Car-Away on demand:
- any amount paid or payable by Avis Car-Away or payable by  the  customer arising out of his/her use of the Motorhome or  imposed on the customer or Avis Car-Away by governmental or other competent authority  (such as speeding, road  toll, parking and traffic fines). In addition to any penalty or fine, the Renter is liable to pay Avis Car-Away the Eur 50 infringement administration fee. 
-  any  amount  for  which  the  renter  is  liable  to  Avis  Car-Away  under  the  Rental Agreement,  in respect of a breach of the Rental Agreement or for damage or  loss to the Motorhome or third party property. 
The  renter authorises Avis Car-Away  to  charge all moneys payable  to Avis Car-Away under  the Rental Agreement  to his/her  credit  card  for  any extension of  the original contracted  rental  period,  or  damage  detected  upon  return  of  the Motorhome. Any existing  damage  will  be  noted  in  Part  A  of  this  Agreement.  If  the  Motorhome  is returned with  any  additional  damage  Avis  Car-Away will  charge  his/her  credit  card
with the damage. 

 LOST ITEMS : If you need to contact Avis Car-Away regarding any lost items, please call the location where you returned the motorhome. However, please note that Avis Car-Away accept no liability for items left in the vehicle at the end of the rental. 

These terms are null and void for any drunken driver or any driver who has given false information

FREQUENTLY ASKED QUESTIONS

1) Is it possible to pick up a AVIS Car-Away Motorhome in one city and drop it off in another?
Yes! One way rental is available between all our branches (except Corsica). We have depots in all the major gate ways of France. Conditions apply.

2) Is it possible to pick up or drop off the Motorhome at the airport or at a train station?
Pick up and drop off of vehicles is available from any of our own depots. Sorry, but we do not have depots located at airports or train stations so pick up and drop off is not available at these locations. All our depots are not far from the airport or the train station, and are approximately 50 to 60 minutes from the airport or train station. The best and easiest way to get to AVIS Car-Away is by taxi – WE CAN ARRANGE PRIVATE
TRANSFERS (see above).

3) What time can I pick up and drop off my vehicle?
Vehicles can be picked up (and returned) between 09:00 and 11:00 and between 14.00 and 16 or 17.00. All our depots are closed for lunch
NO DEPARTURE / NO RETURN ON SUNDAY AND BANK HOLIDAYS USUALLY, NO RETURN ON SATURDAY.

4) What is necessary to bring?
AVIS Car-Away Motorhome  comes – almost  -  fully equipped  for  the number of people  that are  travelling. For an extra  35€  per  person, we  provide  bed  linen  including  pillows,  sheets  and  blanket. Neither  bath  towels  nor  tea towels are provided. Also, all kitchenware including cutlery, plates, pots and pans are provided. For a small fee we can even provide outdoor camping chairs and tables. 

5) Do you have any vehicles with automatic transmission?
Yes, our E1 group has automatic transmission. All other motorhomes have manual transmission
 
6) Is there a minimum / maximum age to drive a motorhome?
The minimum age is 23. No Maximum age.

7) Is it possible to use a current licence to drive an AVIS Car-Away motorhome? 
Yes, all our motorhomes can be driven with a valid driving  licence from your country of residence.  If you wish you can also travel with a valid International Driving Permit, but this is not mandatory. 
Our clients from NZ, Australia, South Africa, Canada, US do NOT need an International Permit.
Be aware that the International Driving Permit is NOT a licence but a translation only of your current Driving licence.
It must be accompanied by your current Driving licence, which you are required to carry while you are overseas. 

8) Is there an additional charge for more than one driver?
No, additional driver is free of charge. (maximum 2 drivers per motorhome).

9) How many seatbelts are in AVIS Car-Away motorhomes?
This depends on what type of motorhome you have. Usually 2 passengers can sit in the front. The other seatbelts – usually 2 or 4 - are located in the rear around the dining table. 

10) Can a child seat/Booster seat be fitted? 
Child seats / Booster seats can be fitted in all our models. Ask for further information.

11) Can we just pull over on the side of the road with our motorhome?
We do recommend you stay in recognised camping grounds or caravan parks, you will be more safe in these areas. In France local by-laws usually require you to utilise the camping grounds. Also, from an environmental point of view it is also better to stay within designated camping sites. 

12) Can I travel to Eastern Europe?
Travel to Eastern Europe is limited to Poland, Hungary, Czech Rep., Slovakia, Estonia, Latvia, Lithuania, Croatia and Slovenia. Travel to other Eastern Europe countries is not allowed and not covered by Avis Car-Away insurance.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.


Avis CarAway Motorhome Rental Insurance

PUBLIC LIABILITY : (INCLUDED IN DAILY RATE)
Public liability insurance protects AVIS CAR-AWAY for 760,000 € in case of fire or explosion. Public liability is unlimited in case of accident.

BASIC COVERAGE : (INCLUDED IN DAILY RATE)
All the drivers must be approved, be at least 23 years old and have already held a full domestic driver’s license for at least two year. International driving license is not mandatory. No charge for additional driver.

AVIS CAR-AWAY vehicles are insured against damage to vehicle from accident, fire, theft, vandalism and third part claim, subject to a 3,000 € excess clause. In the event of loss or damage to vehicle while on rental, the client’s responsibility is limited to a maximum of 3,000 € per occurrence. With the purchase of Collision Damage Waiver (CDW), the client’s responsibility is reduced from a maximum of 3,000 € to 400 € per occurrence.

This guarantee is effective in the majority of western countries : France, Austria, Switzerland, Belgium, Germany, Netherlands, Italy, Spain, Portugal, United Kingdom, Ireland, Liechtenstein,  Luxembourg, Norway, Sweden, Finland & Denmark, Greece, Hungary, Czech Republic, Slovakia, Croatia, Poland, Slovenia, Latvia, Estonia and Lithuania. (Sept.-2012). Other countries on request.

Exclusions :
Are not covered by our insurance, even with the purchase of CDW or PAI :
- Damages due to frost
- Damages to the interior of the vehicle
- Radio, tires, wheels, side mirrors and all glass damages (windscreen, windows)
- Theft of Personal belongings, or vandalism
- Electronic devices provided by Avis Car-Away (GPS, TV, antenna)
- Damages to the roof 
- Damages caused by striking objects/trees.

Note that with the purchase of CDW, in case of damage caused by striking overhead objects and from backing up vehicle, the customer's responsibility is NOT reduced from 3000 € to 400 €.

CDW INSURANCE:
16 € per day (minimum charge = 112 € / maximum = 750 €)
With the purchase of Collision Damage Waiver (CDW), the client’s responsibility is reduced from a maximum of 3,000 € to 400 € per occurrence. (see exclusions)

PAI – 24 HOUR BREAKDOWN INSURANCE:
8 € per day (to a maximum of 300 €)
Assistance to passengers and vehicle in case of mechanical breakdown or non responsible accident. Towing costs, lodging (with a limit of 38 € per person per day), other transportation or repatriation to departure location are covered by this insurance. This is valid in countries listed in insurance green card. Radio, air conditioning, refrigerator, propane-gas and 12 volt-appliances malfunctions are not considered to be mechanical breakdowns.

BREAKDOWN:
The customer is strongly recommended to purchase a Breakdown insurance. AVIS CAR-AWAY will be pleased to provide policy details on request, should the customer not have his own cover.

ACCIDENT:
If you are involved in an accident with another vehicle, fill out the accident report : take down circumstances, date, place, name of any witnesses, third part name, insurance company and policy.
Use the original accident report – in French - which is in your user’s manual. Do not use the copy in English.
In addition to any repairing cost or charge, the Renter is liable to pay Avis Car-Away the 40 Euro accident administration fee. (per accident). If the renter is not responsible, that amount will be refunded.

Any responsible accident or accident due to violation of road/traffic regulations, and which prevents the motorhome being used again, constitutes early termination of the rental agreement irrespective of which Insurance chosen.

In such a case, there is no refund for unused days and no exchange motorhome.

SUBSTITUTIONS:
AVIS CAR-AWAY will make every effort to provide the Motorhome model requested. If, for any reason beyond our control, the reserved vehicle is not available, We reserve, however, the right to substitute a similar Motorhome with variations in layout and specifications from that published.

SECURITY BOND:
Upon arrival, the client should expect to fill out a rental contract, to leave a 3,000 € security deposit - we only accept credit card (VISA, MASTERCARD or AMEX) -, to show a valid driver’s licence and to inspect the vehicle before leaving. Should for reasons beyond our control a vehicle not be available on the book date, our liability is limited to a refund for hire days lost. Departure time is imperative and is noted down in customer’s contract.
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